The Sales Executive is responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management.
Identify areas for innovation and investment to assist with growth.
Key Responsibilities:
Sales
- Achieve growth in all areas of BCS Group and ensure sales targets are monitored and achieved
- Manage a customer portfolio of customers to build strong and lasting relationships
- Pro-actively call all allocated customers
- Enter sales orders
- Prepare quotations and follow up the outcome
- Liaise with suppliers to obtain supported prices and special non-stock products
- Visit key accounts when required with the support of the Sales Manager
Business Development
- Identify any new sales opportunities
- Work closely with Sales Manager to ensure the right customers are being targeted with offers, promotions, clearances and special offers
- Ensure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer service
- Monitor competition from a sales perspective and ensure that all information is shared
Customer Relationship Management
- Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities
- Enter all customer visits and calls in the CRM
- Participate in networking at industry events and exhibitions to benefit the business
- Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers
Reports & Administration
- Identify any customer opportunities which will contribute towards the board report
- Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group
- Complete own administration requirements in a timely fashion
Key Measures & Targets:
- Sales targets
- New business
- Customer retention
- Customer satisfaction
Key Relationships:
- Sales Manager
- Internal Sales Team
- Key Clients
- Key Suppliers
- Accounts Team
Person Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
- Experience and in-depth knowledge and understanding of working in sales.
- Strong verbal and written communication skills
- Good time management and planning skills.
- Ability to priorities workload and meet deadlines.
- IT skills, CRM
- Team player
Desirable
- Experience working in the construction, distribution, or traffic management industry