The Business Development Manager is responsible for developing a customer prospect portfolio with a keen focus on new business.
Identify and explore areas for innovation and investment to assist with the growth of the wider BCS Group Business.
Key Responsibilities:
Sales
- Achieve growth in all areas of BCS Group but with a particular focus on Traffic Management to ensure sales targets will be achieved
- Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships
- Assist in the Development of relationships with key suppliers and manufacturers to ensure knowledge and understanding of the latest industry products and innovations
- Work with the management team to ensure leads are generated and followed up to completion where appropriate
Business Development
- Offer full support to Business Unit Management on PQQs, tenders and major projects
- Work closely with Business Unit Management, and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers
- Identify any marketing opportunities and/or exhibitions that BCS Group should attend as a business
- Monitor and understand the competition from a sales perspective and ensure that all information is shared
Customer Relationship Management
- Manage all customer and prospect activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities
- Input customer visits and calls in the CRM
- Participate in networking at industry events and exhibitions to benefit the business
- Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers
Reports & Administration
- Complete a winning works summary monthly that contributes towards the board report and quarterly business review submissions
- Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group
- Completion of all general administration
Key measures & targets:
- Sales targets
- New business
- Customer retention
- Customer satisfaction
Key relationships:
- Head of Signs and Supplies
- Internal Sales Team
- Key Clients
- Key Suppliers
- Accounts Team
Person Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
- Experience and in-depth knowledge and understanding of working in sales ideally within the Traffic Management industry
- Strong verbal and written communication skills
- Good time management and planning skills
- Ability to prioritise workload and meet deadlines
- Strong presentation skills
- IT skills, CRM and design software experience are essential
- Ability to work as part of a team
Desirable
- Experience working in the construction, distribution or hire industry