IT Service Desk Analyst
The Role
This role is an opportunity for someone with a genuine passion for IT to join a team of engineers. It is a wide and varied role where you will be able to experience many aspects of IT support in a business environment. The team ethos is to learn by doing, and you will be able, and encouraged, to expand your knowledge and skills and take on more technical responsibility. You will work closely with our head office teams, as well as those located in our other regions.
Key Responsibilities
- Ensure customer faults / requests, communicated via email or phone, are logged and resolved in within SLA’s.
- Resolve issues if able or escalate to IT Engineers.
- Set up new equipment (Windows laptops, Android devices, printers etc.).
- Set up and manage User accounts within Active Directory / Office 365.
- Mobile Device management (Microsoft Intune / Jamf).
- Installing apps and software.
- Set up and manage site connectivity (Meraki / Teltonica routers)
- Create and maintain departmental documentation.
Key Measures and Targets
- Accurate logging of faults / requests
- Resolving logged calls within SLA’s
- Customer satisfaction
Key Relationships
- IT Manager
- IT Service Desk Team Leader
- IT Engineers
About you
Essential
- Strong interest in IT / Technology with a desire to learn new skills.
- Experience with Windows 10 / 11
- High attention to detail.
- A working knowledge of Active Directory / O365 accounts & groups.
Desirable
- Any knowledge of DHCP, DNS, Networking, Cisco Meraki, SharePoint desirable but not essential.
- Experience in a customer facing environment
Caring and investing in you
Our values have been embedded at Barhale for over 40 years and they are our guiding principle regarding how we care and invest in people. Our values are our commitment to being a people-centric company.
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your wellbeing and career aspirations will be supported by;
- Competitive salary
- Company Pension
- Life Assurance
- Private Medical
- 25 days annual leave in addition to 8 public bank holidays and loyalty days
- 8 hours volunteering
- Employee Assistance Programme to support your mental, physiological and financial wellbeing
- Flexible benefits via salary sacrifice
- Company car/green car scheme/car allowance/Van (dependent on position)
- Leadership & management training and coaching
- Regular line management engagement and appraisal to support your career progression
- Development supported by internal and externally delivered training
- Flexible working arrangements
- Annual salary review
- Continuous service awards
Would you like to know more?
Please contact our Recruitment team via careers@barhale.co.uk